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Filtering by: Creator Lang, Birgit Remove constraint Creator: Lang, Birgit Degree Field Family Resource Management Remove constraint Degree Field: Family Resource Management

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  • Consumer satisfaction with problem resolution in Oregon : an analysis of determinants

    Creator:
    Lang, Birgit
    Abstract:
    The purpose of this study was to investigate whether or not dissatisfied consumers take action to solve consumer problems and to assess consumer's satisfaction with problem resolution. The data base for this study was derived from responses to the "Consumer Attitude Survey", conducted in 1980 by the Oregon Consumer Services...
    Resource Type:
    Masters Thesis
    Full Text:
    : an analysis of determinants AN ABSTRACT OF THE THESIS OF Birgit Lang for the degree of Master of