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“But I’m Not a Usability Expert”: Testing Tips for the Resource-Sharing Professional

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  • Session presented at the Northwest Interlibrary Loan & Resource Sharing Conference, September 15, 2011, Portland, Oregon.
  • If you have ever been baffled by the ways in which your users interact with the resource sharing processes and tools that you have worked so hard to create, it may be time to think about usability testing. But don't panic! Just because you are not a usability expert or do not have a local usability group to call upon does not mean that "use-ability" testing is out of reach. In Don't Make Me Think, Steven Krug notes that "After all, usability really just means...making sure that something works well: that a person of average (or even below average) ability and experience can use the thing - whether it's a Web site, a fighter jet, [completing an ILL request,] or a revolving door - for its intended purpose without getting hopelessly frustrated." In this session, we will use case studies to focus on why resource sharing professionals should consider usability testing. We will offer tips and tools you can use to improve your users' experiences with ILL systems and services, and discuss why usability testing is even more important in our current budget situation.
  • Keywords: resource sharing, ILL, user experience, interlibrary loan, usability testing
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  • Portland, Oregon, USA
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