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Cross-cultural awareness for the reference desk

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dc.creator Mellinger, Margaret
dc.creator Wilkinson, Richenda
dc.date.accessioned 2005-08-10T22:44:31Z
dc.date.available 2005-08-10T22:44:31Z
dc.date.issued 2003-04
dc.identifier.citation Oregon Library Association, Annual Conference, Eugene Oregon en
dc.identifier.uri http://hdl.handle.net/1957/256
dc.description.abstract Cultural background influences information-seeking behaviors and verbal and non-verbal communication styles in reference encounters and in our interactions with library staff. Recognizing these differences will help us create an inclusive work environment and provide high-quality reference service to our communities. In this session, we will use exercises and small group discussion to explore cultural patterns to gain a deeper understanding of ourselves. The presenters will also share tips, highlights, challenges, and resources gathered during their efforts to develop training for staff at the OSU Libraries. en
dc.description.sponsorship Oregon Library Association Reference Round Table en
dc.format.extent 78336 bytes
dc.format.extent 16896 bytes
dc.format.mimetype application/msword
dc.format.mimetype application/vnd.ms-powerpoint
dc.language.iso en_US en
dc.publisher Presentation en
dc.subject Diversity en
dc.subject Culture en
dc.subject Libraries en
dc.subject Reference services en
dc.title Cross-cultural awareness for the reference desk en
dc.type Learning Object en
dc.type Presentation en

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