Cross-cultural awareness for the reference desk

Abstract

Cultural background influences information-seeking behaviors and verbal and non-verbal communication styles in reference encounters and in our interactions with library staff. Recognizing these differences will help us create an inclusive work environment and provide high-quality reference service to our communities. In this session, we will use exercises and small group discussion to explore cultural patterns to gain a deeper understanding of ourselves. The presenters will also share tips, highlights, challenges, and resources gathered during their efforts to develop training for staff at the OSU Libraries.