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Cross cultural awareness for the reference desk

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dc.creator Mellinger, Margaret
dc.creator Wilkinson, Richenda
dc.date.accessioned 2005-08-11T13:12:55Z
dc.date.available 2005-08-11T13:12:55Z
dc.date.issued 2005-04
dc.identifier.citation ACRL National Conference, Minneapolis, Minnesota en
dc.identifier.uri http://hdl.handle.net/1957/259
dc.description Program Short Description A presentation of the exercises, discussion topics, resources and tips gathered while developing cultural awareness training for OSU Libraries staff. Program Learning Outcomes Raise awareness of how culture influences the reference transaction Help reference staff understand their own cultural approaches and assumptions Give some suggestions for training staff to deal positively with cultural differences at the reference desk en
dc.description.abstract Cultural background influences information-seeking behaviors and verbal and non-verbal communication styles both in reference encounters and in our interactions with colleagues on the library staff. Recognizing these differences will help us create an inclusive work environment as well as build on the high-quality reference service we provide to our changing communities. In this poster session, we will share some exercises, small discussion group topics, and questions that each of us can use to gain a deeper understanding of our own and other cultures. We will also share tips, highlights, challenges, and resources gathered during the development of training for staff at the OSU Libraries. en
dc.format.extent 1150976 bytes
dc.format.extent 35840 bytes
dc.format.extent 718848 bytes
dc.format.mimetype application/vnd.ms-powerpoint
dc.format.mimetype application/msword
dc.format.mimetype application/octet-stream
dc.language.iso en
dc.publisher Poster Presentation en
dc.subject Diversity en
dc.subject Culture en
dc.subject Libraries en
dc.subject Reference service en
dc.title Cross cultural awareness for the reference desk en
dc.type Presentation en


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