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Post-occupancy evaluation of the Linn-Benton Housing Authority lobby and reception office

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dc.contributor.advisor Douglass, Victoria S.
dc.creator Binder, Susan K.
dc.date.accessioned 2012-09-06T22:08:02Z
dc.date.available 2012-09-06T22:08:02Z
dc.date.copyright 2004-04-23
dc.date.issued 2004-04-23
dc.identifier.uri http://hdl.handle.net/1957/33310
dc.description Graduation date: 2004 en_US
dc.description p.58 missing from both paper copies. Author unavailable to supply.
dc.description.abstract The research evaluated the remodeled lobby and reception office of the Linn- Benton Housing Authority, Albany, Oregon. Programming goals identified five needs: protect client privacy, provide for orderly queuing at the reception counter, decrease contact time between clients and staff, and improve reception office for attention focused tasks and for space intensive tasks. These five goals formed the basis of a post-occupancy evaluation (POE) of the lobby and reception office. Concepts from cognitive theory and culture and methods from ethnography and environment-behavior research were used to study public visitors and staff in these areas. Data were analyzed according to cognitive cultural categories then compared to criteria specified for building performance. The performance was measured and evaluated for concordance between the criteria and performance. Ethnographic methods provided insights into the knowledge, beliefs, and values of the users of the study area. This information served as a measure of building performance reflecting cultural meanings attributed to the study area; it provided information about how visitors and staff used these meanings to mediate their experiences within the building. Data was compared to data from the programming study and from an earlier series of exit interviews with public users after the remodeling was completed. Information from the programming phase was used to develop the criteria for building performance. Exit interviews were based on open-ended questions about activities, impressions, and feelings about the housing authority lobby. This contributed to the measures of performance. Data collected for this research was based on ethnographic interviews, semi-structured interviews, ethnographic observations, and behavior maps. These four methods allowed triangulation of data to ensure adequate and reliable coverage of the complexity and variety of behaviors and activities within the study area. This information provided the major data for evaluating building performance. The evaluations of the five programming goals indicated generally positive results for privacy, queuing, contact with staff, and space intensive tasks. There was a negative evaluation for attention focused tasks. Cultural meanings attributed to the remodel design include an improved sense of self-worth, sense of confidence and trust identified as professionalism, improved staff security, and improved valuation of privacy. en_US
dc.language.iso en_US en_US
dc.subject.lcsh Reception rooms -- Design and construction en_US
dc.subject.lcsh Reception rooms -- Psychological aspects en_US
dc.subject.lcsh Waiting rooms -- Design and construction en_US
dc.subject.lcsh Waiting rooms -- Psychological aspects en_US
dc.subject.lcsh Entrance halls -- Design and construction en_US
dc.subject.lcsh Entrance halls -- Psychological aspects en_US
dc.title Post-occupancy evaluation of the Linn-Benton Housing Authority lobby and reception office en_US
dc.type Thesis/Dissertation en_US
dc.degree.name Master of Science (M.S.) in Design and Human Environment en_US
dc.degree.level Master's en_US
dc.degree.discipline Health and Human Sciences en_US
dc.degree.grantor Oregon State University en_US
dc.description.digitization File scanned at 300 ppi (Monochrome, 8-bit Grayscale) using ScandAll PRO 1.8.1 on a Fi-6670 in PDF format. CVista PdfCompressor 4.0 was used for pdf compression and textual OCR. en_US
dc.description.peerreview no en_us

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