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It takes a village to manage the 21st century reference department.

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dc.creator McMillen, Paula S.
dc.creator Rielly, Loretta
dc.date.accessioned 2005-09-07T21:51:01Z
dc.date.available 2005-09-07T21:51:01Z
dc.date.issued 2003
dc.identifier.citation McMillen, Paula S. and Loretta Rielly. (2003). It Takes a Village to Manage the 21st Century Reference Department. Reference Librarian, no. 81, 71-88 en
dc.identifier.uri http://hdl.handle.net/1957/436
dc.description This is the pre-print of an article published in a special issue of Reference Librarian. en
dc.description.abstract Reference services at Oregon State University’s Valley Library have undergone several reoganizations in response to institutional changes, shifting service needs and patron demands. Part of this history includes training for and functioning in team-based management. We have now evolved to a management model which utilizes workgroups and an advisory and coordinating council to assist in running the department. We find this model provides flexibility, sharing of the workload and professional development opportunities, all of which are essential in today’s tumultuous reference environment. We will describe the functioning, potential hazards and multiple advantages of this model. en
dc.format.extent 79360 bytes
dc.format.mimetype application/msword
dc.language.iso en_US en
dc.publisher Haworth Press en
dc.relation.ispartofseries Reference Librarian
dc.relation.ispartofseries No. 81 (2003)
dc.subject Reference services en
dc.subject team management en
dc.subject Participatory management en
dc.subject Professional development en
dc.title It takes a village to manage the 21st century reference department. en
dc.type Preprint en


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