Nonverbal communication and restaurant personnel

dc.contributor.advisor	Walls, Celeste
dc.creator	Drago, Carleen
dc.date.accessioned	2007-07-11T20:43:06Z
dc.date.available	2007-07-11T20:43:06Z
dc.date.copyright	2007-06-05
dc.date.issued	2007-07-11T20:43:06Z
dc.identifier.uri	http://hdl.handle.net/1957/5885
dc.description	Graduation date: 2008
dc.description.abstract	Servers in a small college town were asked to take part in an interview to assess perceptions of their use of nonverbal communication, how they believe nonverbal communication affects tipping behavior, and whether or not they received formal training in nonverbal communication tactics. The study also links nonverbal communication with rapport in the service interaction. Results concluded that servers believe they use nonverbal communication in numerous ways, that nonverbal communication can have an affect on the customer’s tipping behavior, and lastly, that servers have received little to no formal nonverbal communication training.	en
dc.format.extent	182298 bytes
dc.format.mimetype	application/pdf
dc.language.iso	en_US	en
dc.subject	Noverbal Communication	en
dc.subject	Restaurant	en
dc.subject.lcsh	Waiters -- Northwest, Pacific -- Attitudes	en
dc.subject.lcsh	Waitresses -- Northwest, Pacific -- Attitudes	en
dc.subject.lcsh	Nonverbal communication -- Northwest, Pacific	en
dc.subject.lcsh	Tipping -- Northwest, Pacific -- Psychological aspects	en
dc.title	Nonverbal communication and restaurant personnel	en
dc.type	Thesis	en
dc.degree.name	Master of Arts in Interdisciplinary Studies (MAIS)	en
dc.degree.level	Master's	en
dc.degree.discipline	Interdisciplinary Studies	en
dc.degree.grantor	Oregon State University	en
dc.contributor.committeemember	Goodnow, Trischa
dc.contributor.committeemember	Russ-Eft, Darlene
dc.contributor.committeemember	Kingston, Deanna