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Nonverbal communication and restaurant personnel

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dc.contributor.advisor Walls, Celeste
dc.creator Drago, Carleen
dc.date.accessioned 2007-07-11T20:43:06Z
dc.date.available 2007-07-11T20:43:06Z
dc.date.copyright 2007-06-05
dc.date.issued 2007-07-11T20:43:06Z
dc.identifier.uri http://hdl.handle.net/1957/5885
dc.description Graduation date: 2008
dc.description.abstract Servers in a small college town were asked to take part in an interview to assess perceptions of their use of nonverbal communication, how they believe nonverbal communication affects tipping behavior, and whether or not they received formal training in nonverbal communication tactics. The study also links nonverbal communication with rapport in the service interaction. Results concluded that servers believe they use nonverbal communication in numerous ways, that nonverbal communication can have an affect on the customer’s tipping behavior, and lastly, that servers have received little to no formal nonverbal communication training. en
dc.format.extent 182298 bytes
dc.format.mimetype application/pdf
dc.language.iso en_US en
dc.subject Noverbal Communication en
dc.subject Restaurant en
dc.subject.lcsh Waiters -- Northwest, Pacific -- Attitudes en
dc.subject.lcsh Waitresses -- Northwest, Pacific -- Attitudes en
dc.subject.lcsh Nonverbal communication -- Northwest, Pacific en
dc.subject.lcsh Tipping -- Northwest, Pacific -- Psychological aspects en
dc.title Nonverbal communication and restaurant personnel en
dc.type Thesis en
dc.degree.name Master of Arts in Interdisciplinary Studies (MAIS) en
dc.degree.level Master's en
dc.degree.discipline Interdisciplinary Studies en
dc.degree.grantor Oregon State University en
dc.contributor.committeemember Goodnow, Trischa
dc.contributor.committeemember Russ-Eft, Darlene
dc.contributor.committeemember Kingston, Deanna

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