Park, Insu; Cho, Jeewon; Rao, H. Raghav(Elsevier, 2012-01)
This study examines the effect of consumers' pre- and post-service encounter performance (SEP) on their satisfaction and repurchase intention in online markets. Specifically, we suggest that, in an online context, the di ...
Cho, Jeewon; Park, Insu; Michel, John W.(Elsevier, 2011-10)
We examined the positive impact of transformational leadership on IS success in organizations via two psychological mechanisms of system users’—perceived organizational support and systems self-efficacy. Our conceptual m ...
