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Filtering by: Advisor Riggs, James L. Remove constraint Advisor: Riggs, James L. Date issued sim 1986-04-24 Remove constraint Date issued sim: 1986-04-24

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  • Service assessment matrix

    Creator:
    Long, Linda C.
    Abstract:
    The United States is becoming a service oriented nation. As increasing amounts of the gross national product are spent on services, it becomes vitally important to ensure the productivity of these services. The purpose of this thesis is to identify which elements are needed in a service department productivity measurement...
    Resource Type:
    Masters Thesis