In 2007, the Centers for Medicare and Medicaid Services began requiring many hospitals in the United States to randomly survey patients who had stayed at least one night in the hospital. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey provides hospitals with valuable performance measurement data built...
This research investigated the role of management support, organizational culture, and organizational structure in a lean implementation. The impact the lean implementation made on communication and employee problem resolution skills within the organization was also examined. A qualitative case study methodology was used to investigate the research questions. The case...
