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Filtering by: Date 2005 File Format application/octet-stream Rights Statement Copyright Not Evaluated

Cross cultural awareness for the reference desk

Creator:

Mellinger, Margaret and Wilkinson, Richenda

Abstract:

Cultural background influences information-seeking behaviors and verbal and non-verbal communication styles both in reference encounters and in our interactions with colleagues on the library staff. Recognizing these differences will help us create an inclusive work environment as well as build on the high-quality reference service we provide to our changing...

Resource Type:

Presentation
Improving DSpace@OSU with a Usability Study of the ET/D Submission Process

Creator:

Boock, Michael

Abstract:

Discusses the ease and usefulness of conducting usability studies and provides an example of usability testing at Oregon State University undertaken to improve the DSpace Electronic Thesis/Dissertation (ET/D) submission process.

Resource Type:

Article