The application of lean to new product development (NPD) processes has been claimed to generate positive impact on NPD performance. There are very few empirical studies, however, on how organizations should apply lean practices or on the exact nature of the impact of lean on NPD performance. To further understand...
Improvement behaviors, specifically double loop, have been linked to successful lean implementations. Although the lean literature supports individual cognitive transformation to double loop learning as an important element of lean success, there remains a strategic methodology to achieve sustainable double loop behavior. Perceptions toward behavior and employee satisfaction have been...
Medical professionals experience higher rates of burnout than other professions due to the highly stressful nature of their environment. In 2018, 94 percent of physicians reported experiencing burnout – characterized by emotional fatigue, and feelings of depersonalization and low personal accomplishment – at some point in their careers. As emotional...
Change initiatives have a 70 percent failure rate, but effective change is necessary if a company is to remain competitive. Current organizational change research around lean process improvement links unsatisfactory implementation results to organizational behaviors, but does not assess how individual cognitive characteristics affect successful lean implementation. Although a range...
In 2007, the Centers for Medicare and Medicaid Services began requiring many hospitals in the United States to randomly survey patients who had stayed at least one night in the hospital. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey provides hospitals with valuable performance measurement data built...