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Filtering by: Subject United States Postal Service -- Management

The effects of a performance measurement intervention on sociotechnical variables and performance

Creator:

Newton, Tygh J.

Abstract:

The "global marketplace" has been a driving force for change, resulting in a dramatic increase in competition and expectations of consumers. With more mailing options available, consumers are scrutinizing service and cost performance at a level never-before experienced by the United States Postal Service. For an organization that has operated...

Resource Type:

Masters Thesis