We examined the positive impact of transformational leadership on IS success in organizations via two psychological mechanisms of system users’—perceived organizational support and systems self-efficacy. Our conceptual model was assessed using a sample of 251 employees from a multi-national bank in Korea. Overall, our results supported the hypothesized relationships: transformational...
This study examines the effect of consumers' pre- and post-service encounter performance (SEP) on their satisfaction and repurchase intention in online markets. Specifically, we suggest that, in an online context, the different service performances: pre- and post-Service over time, affects consumer evaluation (i.e., overall satisfaction and repurchase intention) of a...
The present two-study investigation framed performance as one potential form of influence that
interacts with political skill to affect power assessments. It was hypothesized that favorable
performance is more likely to be leveraged into higher levels of interpersonal power when
individuals possess high levels of political skill, but not for...