While digital inclusivity researchers and software practitioners have been trying to address exclusion biases in Windows, Icons, Menus, and Pointers (WIMP) user interfaces (UIs) for a long time, little has been done to investigate if and how inclusive software design and its methods that have been devised for WIMP UIs...
Background: Although some previous research has found ways to find inclusivity bugs (biases in software that introduce inequities among cognitively diverse individuals), little attention has been paid to how to go about fixing such bugs. We hypothesized that Information Architecture (IA)--the way information is organized, structured and labeled--may provide the...
A chair, once placed, will stay put until moved. Or will it? With the rise of technology being embeddable into everyday objects, what if that chair could move itself? Such robotic furniture has been featured in advertisements, art, and Human-Robot Interaction (HRI) research. Existing methods for operating robotic furniture have...
The study focuses on how to use entertainment method approach to prompt people with best practices for COVID safety. During COVID times, there have been many robots deployed in public places such as social distancing enforcer or a robot that provide facial masks, but few investigations have been done to...
Emerging research shows that individual differences in how people use technology sometimes cluster by socioeconomic status (SES) and that when technology is not socioeconomically inclusive, low-SES individuals may abandon it. To understand how to improve technology’s SES-inclusivity, we present a multi-phase case study on SocioEconomicMag (SESMag), an emerging inspection method...
Explainable Artificial Intelligence (XAI) systems aim to improve users’ understanding of AI but rarely consider the inclusivity aspects of XAI. Without inclusive approaches, improving explanations might not work well for everyone. This study investigates leveraging users’ diverse problem-solving styles as an inclusive strategy to fix an XAI prototype, with the...
Over time, Open Source Software (OSS) has become indispensable in the creation and upkeep of software products, serving as the fundamental building block for widely used solutions in our daily lives, including applications that enable communication, entertainment, and productivity. A sustainable OSS ecosystem is one that attracts and retains a...
"What’s wrong with this AI?" Explainable AI (XAI) researchers are moving beyond explaining an AI’s actions, to helping users detect an AI’s failures. However this detection may not be enough—for actionability, we often need to pinpoint which part failed. We investigate how AAR/AI, a structured assessment process, supports users with...
In computer science, learning abstract fundamental programming concepts requiring students to understand memory management can be very difficult and lead to misunderstandings that carry on into advanced topics. This is especially true in data structures with abstract data types. Understanding how novice students think and reason about data structures is...