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Filtering by: Subject Teleshopping -- Customer services Remove constraint Subject: Teleshopping -- Customer services

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The effect of reputation systems and on-line chat services on consumers' responses towards unfamiliar retailers

Creator:

Zhang, Ruirui

Abstract:

Creating effective functions in website designs that reduce consumers' anxiety in shopping online is a challenge common to most e-retailers. The present study investigated the roles of online reputation systems and instant chat services in decreasing customer perceived risk and increasing initial trust in unfamiliar e-retailers. Therefore, the reputation system...

Resource Type:

Masters Thesis

Full Text:

sellers’ reputation, transaction history and customer review) when coupled with live chat service, may
Services offered by a retail lumber yard

Creator:

Patton, Wilbur C.

Resource Type:

Undergraduate Thesis

Full Text:

seller must work out. 3ust as standardization has taken nace in the service stations, the grocery
Home sewers' and fabric store managers' expectations of fabric store sales personnel's product knowledge, education, and experience

Creator:

Hughes, Heidi P.

Abstract:

Previous research suggests that fabric store customers are not satisfied with the service provided in fabric stores. According to the EBM consumer behavior model (Engle, Blackwell, Miniard, 1986) and Oliver's consumer satisfaction/dissatisfaction model (1981), fabric store customers' dissatisfaction may be a result of their unfulfilled service expectations. The purpose of...

Resource Type:

Masters Thesis

Full Text:

location, and the right personnel. It appears that successful stores emphasize customer service, classes
Contractual relations and obligations of custom kiln operations

Creator:

Wilkinson, Gordon, Western Dry Kiln Clubs, and Western Dry Kiln Clubs. Meeting (9th : 1957 : Eugene, Or.)

Resource Type:

Conference Proceeding

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complete understanding of is the amount of money to be paid for the service performed. If the , customer
Out of the Mouths of Users : Examining User-Developer Feedback Loops Facilitated by App Stores

Creator:

Bailey, Kendall

Abstract:

Application Stores, such as the iTunes App Store, give developers access to their users’ complaints and requests in the form of application reviews. However, little is known about how developers are responding to application reviews. Without such knowledge developers, users, Application Stores, and researchers could make incorrect assumptions. To address...

Resource Type:

Masters Thesis

Full Text:

customer. We also recognized that users have more experience with the application than the people

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Academic Affiliation

Apparel, Interiors, and Merchandising1
Design and the Human Environment1
Electrical Engineering and Computer Science1
School of Forestry1
Wood Science and Engineering1

Advisor

Burns, Leslie D.1
Davis, Leslie L.1
Dig, Daniel1

Commencement Year

Commencement Year range begin – Commencement Year range end

Current results range from 1940 to 2016

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Unknown 1

Committee Member

Bailey, Mike1
Koenig, Hal1
Mullet, Kathy1
Sanner, Scott1

Conference Name

Western Dry Kiln Association1

Creator

Bailey, Kendall1
Hughes, Heidi P.1
Patton, Wilbur C.1
Western Dry Kiln Clubs1
Western Dry Kiln Clubs. Meeting (9th : 1957 : Eugene, Or.)1
more Creators »

Date

Date range begin – Date range end

Current results range from 1940 to 2015

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Decade

2010-20192
1990-19991
1950-19591
1940-19491

Degree Field

Apparel, Interiors, and Merchandising1
Computer Science1
Design and Human Environment1
Forestry1

Degree Level

Master's3
Bachelor's1

Degree Name

Master of Science (M.S.)3
Bachelor of Science (B.S.)1

File Format

application/pdf1

Language

English [eng]5

License

All rights reserved2

Non-Academic Affiliation

Oregon State University. Graduate School3

Peer Reviewed

No4

Resource Type

Masters Thesis3
Conference Proceeding1
Undergraduate Thesis1

Rights Statement

Copyright Not Evaluated3
In Copyright2

Subject

Lumber trade -- Customer services2
Application software1
Clerks (Retail trade) -- Rating of1
Computer software -- Development1
Computer software industry -- Customer services1
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