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We're listening : using patron feedback to assess and enhance purchase on demand Öffentlichkeit Deposited

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https://ir.library.oregonstate.edu/concern/articles/5t34sk54g

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Abstract
  • Oregon State University Libraries piloted a one-year ILL purchase on demand service beginning in February 2009. An online survey was used to measure patron satisfaction and determine future borrowing and recommendation behavior. These results, along with patron comments, were used to explore future success of the service and ways to enhance the permanent service. Results provide context for the success of purchase on demand programs and support the development of innovative tools that increase the efficiency of purchase on demand workflow. Oregon State University Libraries permanently adopted the successful service and is working to incorporate patron input on purchase decisions.
  • Keywords: Buy Request, collection development, interlibrary loan, just-in-time acquisitions, patron-driven acquisitions, patron feedback, purchase on demand, patron satisfaction, patron survey
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  • Hussong-Christian, Uta and Goergen-Doll, Kerri. (2010). "We're Listening: Using Patron Feedback to Assess and Enhance Purchase on Demand." Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 20(5): 319 — 335.
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  • 20
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  • 5
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Urheberrechts-Erklärung
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