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LEADing the Way: UX IRL @ OSU Public Deposited

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https://ir.library.oregonstate.edu/concern/articles/z890rw12d

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  • Oregon State University Libraries and Press has reorganized its circulation, reference and building management services into a new department, focusing directly on the experience of library users. The Library Experience and Access Department (LEAD) was designed to meet evolving needs with access to user-focused, proactive, and flexible services and spaces that enrich learning, teaching and research. Our new organization gives us the opportunity to explore user experience in a comprehensive, holistic way that includes our physical space. In our first year, LEAD has investigated ways of evaluating and revitalizing in-person services, through signage and concierge service projects and collaboration with students in the OSU Department of Design and Human Experience.
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  • Wright, M., & King, V. (2017). LEADing the Way: UX IRL @ OSU. OLA Quarterly, 22(3), 31-36. http://dx.doi.org/10.7710/ 1093-7374.1869
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  • 22
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  • 3
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