We're listening : using patron feedback to assess and enhance purchase on demand Public Deposited

http://ir.library.oregonstate.edu/concern/defaults/5t34sk54g

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  • Oregon State University Libraries piloted a one-year interlibrary loan purchase on demand service beginning in February 2009. An online survey was used to measure patron satisfaction and determine future borrowing and recommendation behavior. These results, along with patron comments, were used to explore future success of the service and ways to enhance the permanent service. Results provide context for the success of purchase-on-demand programs and support the development of innovative tools that increase the efficiency of purchase-on-demand workflow. Oregon State University Libraries permanently adopted the successful service and is working to incorporate patron input on purchase decisions.
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  • Hussong-Christian, Uta and Goergen-Doll, Kerri. (2010). "We're Listening: Using Patron Feedback to Assess and Enhance Purchase on Demand." Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 20(5): 319 — 335.
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  • description.provenance : Made available in DSpace on 2010-11-15T16:57:16Z (GMT). No. of bitstreams: 3 We're_Listening_preprint.pdf: 430266 bytes, checksum: 8c25707a6a95eeacf73fa32fdb63139e (MD5) license_text: 20924 bytes, checksum: 2007e731b83279338882cd4d9f98fc08 (MD5) license_rdf: 19084 bytes, checksum: 2521a6810e93d3d6d43299f55472eb32 (MD5) Previous issue date: 2010-11-15
  • description.provenance : Approved for entry into archive by Uta Hussong(uta.hussong@oregonstate.edu) on 2010-11-15T16:57:16Z (GMT) No. of bitstreams: 3 We're_Listening_preprint.pdf: 430266 bytes, checksum: 8c25707a6a95eeacf73fa32fdb63139e (MD5) license_text: 20924 bytes, checksum: 2007e731b83279338882cd4d9f98fc08 (MD5) license_rdf: 19084 bytes, checksum: 2521a6810e93d3d6d43299f55472eb32 (MD5)
  • description.provenance : Submitted by Uta Hussong (uta.hussong@oregonstate.edu) on 2010-11-15T16:51:55Z No. of bitstreams: 3 We're_Listening_preprint.pdf: 430266 bytes, checksum: 8c25707a6a95eeacf73fa32fdb63139e (MD5) license_text: 20924 bytes, checksum: 2007e731b83279338882cd4d9f98fc08 (MD5) license_rdf: 19084 bytes, checksum: 2521a6810e93d3d6d43299f55472eb32 (MD5)

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