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Nuanced and Timely: Capturing Collections Feedback at Point of Use

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  • While libraries are using increasingly sophisticated metrics to determine electronic resources’ usefulness, impact and cost effectiveness, much of this data reflects past usage. More nuanced information is still needed to guide collection managers’ decisions about which content to purchase, borrow or deselect. To fill this gap, librarians at OSU Libraries and Press and Ohio State University Libraries are testing the utility of a pop-up survey to gather patron feedback at their point of use. By building an open-source application that inserts a survey between a citation and the full-text, librarians are better positioned to capture users’ real-time reasons for selecting a given resource. Usage data can then be linked to qualitative information through questions such as whether the resource is being used for research or teaching; whether the user considers the journal core to their project; or even, if the resource is being used in class or with a student. Inspired by MINES for Libraries® this application was created to provide significantly more meaningful findings than usage alone. We will discuss how the application works, whether users respond to a pop-up survey as expected and other preliminary findings. With participants, we will foster a discussion about its usefulness to libraries.
  • Keywords: collection development, collection assessment, collection management, point of use survey
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  • Presentation given at the 2013 Charleston Conference, 33rd Annual Charleston Conference:Issues in Book and Serial Acquisition, “Too Much Is Not Enough!”, November 6 – 9, 2013Charleston, South Carolina
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file details Nuanced and Timely.pptx 07/21/2017 Public
file details Charleston.m4v 07/21/2017 Public
file details Nichols_Nuanced2013 Charleston Conference Proceedings.pdf 07/21/2017 Public