It takes a village to manage the 21st century reference department

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Citeable URL: https://ir.library.oregonstate.edu/concern/defaults/h415pb45f

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Attribute Name	Values
Creator	McMillen, Paula S. Rielly, Loretta
Abstract	Reference services at Oregon State University’s Valley Library have undergone several reoganizations in response to institutional changes, shifting service needs and patron demands. Part of this history includes training for and functioning in team-based management. We have now evolved to a management model which utilizes workgroups and an advisory and coordinating council to assist in running the department. We find this model provides flexibility, sharing of the workload and professional development opportunities, all of which are essential in today’s tumultuous reference environment. We will describe the functioning, potential hazards and multiple advantages of this model. The Reference Librarian Volume 39, 2003 - Issue 81
Resource Type	Preprint
DOI	https://doi.org/10.1300/J120v39n81_07
Date Available	2005-09-07T21:51:01+00:00
Date Issued	2003
Non-Academic Affiliation	Oregon State University. Libraries
Rights Statement	Copyright Not Evaluated
Publisher	Haworth Press
Language	English [eng]
File Format	application/msword
File Extent	79360 bytes
Replaces	http://hdl.handle.net/1957/436

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