It takes a village to manage the 21st century reference department. Public Deposited

http://ir.library.oregonstate.edu/concern/defaults/h415pb45f

This is the pre-print of an article published in a special issue of Reference Librarian.

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  • Reference services at Oregon State University’s Valley Library have undergone several reoganizations in response to institutional changes, shifting service needs and patron demands. Part of this history includes training for and functioning in team-based management. We have now evolved to a management model which utilizes workgroups and an advisory and coordinating council to assist in running the department. We find this model provides flexibility, sharing of the workload and professional development opportunities, all of which are essential in today’s tumultuous reference environment. We will describe the functioning, potential hazards and multiple advantages of this model.
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  • McMillen, Paula S. and Loretta Rielly. (2003). It Takes a Village to Manage the 21st Century Reference Department. Reference Librarian, no. 81, 71-88
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  • 79360 bytes
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  • description.provenance : Submitted by Paula McMillen (paula.mcmillen@oregonstate.edu) on 2005-09-06T19:40:48Z No. of bitstreams: 1 ref village 8.doc: 79360 bytes, checksum: 6061b6d78be0276c866a814f99c1debc (MD5)
  • description.provenance : Made available in DSpace on 2005-09-07T21:51:01Z (GMT). No. of bitstreams: 1 ref village 8.doc: 79360 bytes, checksum: 6061b6d78be0276c866a814f99c1debc (MD5) Previous issue date: 2003
  • description.provenance : Approved for entry into archive by Bonnie Parks(bonnie.parks@oregonstate.edu) on 2005-09-07T20:18:11Z (GMT) No. of bitstreams: 1 ref village 8.doc: 79360 bytes, checksum: 6061b6d78be0276c866a814f99c1debc (MD5)

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