Cross-cultural awareness for the reference desk Public Deposited

http://ir.library.oregonstate.edu/concern/defaults/v405sb92k

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Abstract or Summary
  • Cultural background influences information-seeking behaviors and verbal and non-verbal communication styles in reference encounters and in our interactions with library staff. Recognizing these differences will help us create an inclusive work environment and provide high-quality reference service to our communities. In this session, we will use exercises and small group discussion to explore cultural patterns to gain a deeper understanding of ourselves. The presenters will also share tips, highlights, challenges, and resources gathered during their efforts to develop training for staff at the OSU Libraries.
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  • Oregon Library Association, Annual Conference, Eugene Oregon
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  • 78336 bytes
  • 16896 bytes
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  • description.provenance : Approved for entry into archive by Bonnie Parks(bonnie.parks@oregonstate.edu) on 2005-08-10T20:12:48Z (GMT) No. of bitstreams: 2 HandoutOLA2.doc: 78336 bytes, checksum: de6eb35f86fe5047c7e8ae4a46bdd0dc (MD5) Personalmolecule.ppt: 16896 bytes, checksum: 9ff6576d1b3831987f6c17e7247a222b (MD5)
  • description.provenance : Made available in DSpace on 2005-08-10T22:44:31Z (GMT). No. of bitstreams: 2 HandoutOLA2.doc: 78336 bytes, checksum: de6eb35f86fe5047c7e8ae4a46bdd0dc (MD5) Personalmolecule.ppt: 16896 bytes, checksum: 9ff6576d1b3831987f6c17e7247a222b (MD5) Previous issue date: 2003-04
  • description.provenance : Submitted by Margaret Mellinger (margaret.mellinger@oregonstate.edu) on 2005-08-10T19:55:56Z No. of bitstreams: 2 HandoutOLA2.doc: 78336 bytes, checksum: de6eb35f86fe5047c7e8ae4a46bdd0dc (MD5) Personalmolecule.ppt: 16896 bytes, checksum: 9ff6576d1b3831987f6c17e7247a222b (MD5)

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Last modified: 07/21/2017 Default
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