Evaluating the effectiveness and efficiency of continuous improvement training Public Deposited

http://ir.library.oregonstate.edu/concern/graduate_thesis_or_dissertations/4j03d2446

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  • Training is a key business process used to increase the skills and knowledge of employees in an effort to improve overall performance. Evaluation of the effectiveness and efficiency of training processes is necessary to ensure time, money, and resources are used to provide the most benefit possible. This investigation is aimed at understanding what relationship, if any, exist between time, communication, and resources utilized throughout the training to the overall effectiveness and efficiency of training events when introducing continuous improvement tools in an organization. The understanding of what variables impact the effectiveness and efficiency can be used to improve training materials and processes. The results from regression models support the importance of resources on both training effectiveness and efficiency. These results suggests that the trainer should focus on evaluating their contribution in assisting trainees during training, as well as the impact of training materials and tools. In addition, the time allotted to training and the time spent during training for explanation and practice should be carefully evaluated and modified to best meet learning outcomes. The findings from this research can be used to assist trainers and managers in designing continuous improvement training programs. Managers should not underestimate the importance of creating an environment in which continuous improvement tools can be successfully applied in an organization. Ultimately, the findings of this study emphasize the value and need for trainers and managers to pay attention to improving and adapting training just as they must to other key business processes.
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  • description.provenance : Submitted by Lindsay Wiseman (wisemanl@onid.orst.edu) on 2011-06-11T02:36:10Z No. of bitstreams: 1 WisemanLindsayM2011.pdf: 3351635 bytes, checksum: 10801cd868ed916a63c2e4ed7f7be539 (MD5)
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  • description.provenance : Approved for entry into archive by Laura Wilson(laura.wilson@oregonstate.edu) on 2011-06-13T20:45:12Z (GMT) No. of bitstreams: 1 WisemanLindsayM2011.pdf: 3351635 bytes, checksum: 10801cd868ed916a63c2e4ed7f7be539 (MD5)
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