Graduate Thesis Or Dissertation

 

Nonverbal Communication and Restaurant Personnel Public Deposited

Downloadable Content

Download PDF
https://ir.library.oregonstate.edu/concern/graduate_thesis_or_dissertations/5425kg11p

Descriptions

Attribute NameValues
Creator
Abstract
  • Servers in a small college town were asked to take part in an interview to assess perceptions of their use of nonverbal communication, how they believe nonverbal communication affects tipping behavior, and whether or not they received formal training in nonverbal communication tactics. The study also links nonverbal communication with rapport in the service interaction. Results concluded that servers believe they use nonverbal communication in numerous ways, that nonverbal communication can have an affect on the customer’s tipping behavior, and lastly, that servers have received little to no formal nonverbal communication training.
License
Resource Type
Date Available
Date Issued
Degree Level
Degree Name
Degree Field
Degree Grantor
Commencement Year
Advisor
Committee Member
Non-Academic Affiliation
Subject
Rights Statement
Language
File Format
File Extent
  • 182298 bytes
Replaces
Additional Information
  • description.provenance : Made available in DSpace on 2007-07-11T20:43:06Z (GMT). No. of bitstreams: 1Thesis_Drago_Carleen.pdf: 182298 bytes, checksum: 17b11c9feebf4a189d8f362805516271 (MD5)
  • description.provenance : Approved for entry into archive by Julie Kurtz(julie.kurtz@oregonstate.edu) on 2007-07-10T16:19:54Z (GMT) No. of bitstreams: 1Thesis_Drago_Carleen.pdf: 182298 bytes, checksum: 17b11c9feebf4a189d8f362805516271 (MD5)
  • description.provenance : Submitted by Carleen Drago (dragoc) on 2007-07-03T01:07:08ZNo. of bitstreams: 1Thesis_Drago_Carleen.pdf: 182298 bytes, checksum: 17b11c9feebf4a189d8f362805516271 (MD5)

Relationships

Parents:

This work has no parents.

In Collection:

Items