Nonverbal communication and restaurant personnel Public Deposited

http://ir.library.oregonstate.edu/concern/graduate_thesis_or_dissertations/5425kg11p

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  • Servers in a small college town were asked to take part in an interview to assess perceptions of their use of nonverbal communication, how they believe nonverbal communication affects tipping behavior, and whether or not they received formal training in nonverbal communication tactics. The study also links nonverbal communication with rapport in the service interaction. Results concluded that servers believe they use nonverbal communication in numerous ways, that nonverbal communication can have an affect on the customer’s tipping behavior, and lastly, that servers have received little to no formal nonverbal communication training.
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  • description.provenance : Made available in DSpace on 2007-07-11T20:43:06Z (GMT). No. of bitstreams: 1 Thesis_Drago_Carleen.pdf: 182298 bytes, checksum: 17b11c9feebf4a189d8f362805516271 (MD5)
  • description.provenance : Submitted by Carleen Drago (dragoc) on 2007-07-03T01:07:08Z No. of bitstreams: 1 Thesis_Drago_Carleen.pdf: 182298 bytes, checksum: 17b11c9feebf4a189d8f362805516271 (MD5)
  • description.provenance : Approved for entry into archive by Julie Kurtz(julie.kurtz@oregonstate.edu) on 2007-07-10T16:19:54Z (GMT) No. of bitstreams: 1 Thesis_Drago_Carleen.pdf: 182298 bytes, checksum: 17b11c9feebf4a189d8f362805516271 (MD5)

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