Graduate Thesis Or Dissertation
 

Factors crucial to success of supermarket managers in a large western company with implications for curriculum development in post-secondary institutions

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  • The major objective of this study was to seek the reactions of a group of supermarket managers as to what factors they felt were necessary to a successful performance in their occupation. One hundred eighty-four managers employed by a western-based firm which operates stores in ten states returned questionnaires rating 90 items on a five-point scale as to their importance to successful job performance. The scale's extreme values were 1 -- of no value or importance, to 5 -- a necessity to successful job performance. The items in the questionnaire were ranked as to their importance. The managers were asked to check the items that they were involved with at least once a week. One hundred twenty-four of the 184 complied with this request. These responses were also ranked. Thirty-two items were identified as being a necessity in the supermarket managers' successful performance with this firm. Seventy-five percent of the managers were involved with 31 of the 32 items at least once a week. The 32 items are: 1. Developing and training employees 2. Coordinating the activities of all departments 3. Completing a job once it is started 4. Talking to customers to determine satisfaction 5. Having a good home life 6. Being loyal to superiors and the company 7. Using consistent and sound judgement 8. Checking and developing store security 9. Cleaning and insuring cleanliness of the store 10. Teaching employees merchandise information 11. Conforming to and carrying out company policy 12. Analyzing expenses and developing controls 13. Checking to see that employees perform duties 14. Instructing employees on company policy 15. Analyzing sales figures and operating results 16. Making up schedules 17. Determining priorities 18. Giving and receiving criticism 19. Accomplishing a job without supervision 20. Determining responsibilities of employees 21. Figuring markup and markdown 22. Determining customer demands and trends 23. Computing and maintaining payroll records 24. Planning future operations 25. Exchanging information with subordinates 26. Development of an average appearance 27. Handling employee complaints 28. Checking accuracy of paper work 29. Coping with unusual situations 30. Recommending promotion, transfer of employees 31. Checking and revising space allocations 32. Checking and controlling use of supplies and equipment in the store The one item not of weekly concern was the transfer and promotion of subordinates. The responses indicated that 75 of the 90 items had mean averages of 3.501 or larger in importance to job performance. The implications for curriculum construction are that post-secondary institutions should consider the 75 items with special concern for the 32 identified as being necessary for manager success in supermarket management. There are indications that the managers are involved in the performance of their subordinates' work. The time spent in this fashion reduces time available to perform the managerial functions of planning, directing, organizing, controlling and staffing.
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