Diversity at Fort Vancouver National Historic Site : processes of diversification in historical interpretation, visitor services, and workforce management Public Deposited

http://ir.library.oregonstate.edu/concern/graduate_thesis_or_dissertations/bn999889f

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  • Issues of diversity are receiving significant attention within the National Park Service recently, due in large part to a growing awareness that its future as a relevant and viable agency is dependent upon improving its response to and management of diversity. A diversity assessment of Fort Vancouver National Historic Site was undertaken to assist the site in its diversification efforts involving three interrelated areas: historical interpretation, visitor services, and workforce management. Data from research and semi-formal interviews with staff and volunteers were analyzed to identify appropriate, site-specific strategies for expanding dynamic interpretation of diverse groups within the historical context, improving the quality of visitation for diverse audiences, and more fully utilizing personnel and community organizations to strengthen the two topics outlined above. Historical interpretation is the main focus of the analysis, not only because it forms the fundamental duty of the historic site, but also because diversifying an interpretive program carries the most potential for forming emotional and intellectual connections with diverse visitors, thus increasing participation, financial security, and continued relevance.
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