The commentator information system : understanding journalists' needs to overcome cognitive load and navigation issues Public Deposited

http://ir.library.oregonstate.edu/concern/graduate_thesis_or_dissertations/cn69m620c

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  • Nowadays, sports events are a significant part of the every-day entertainment with local, national, and international championships. A lot of money is invested by broadcasting companies to attract new and more viewers, acquire broadcasting rights, or send entire crews on site to cover such events. Journalists are among the few who go on site. To perform their job and make appealing live commentaries, journalists need a lot of information about athletes, past and live results, records, etc. The Commentator Information System (CIS) is the on-site tool used by journalists for these purposes, and made available by the organizers. The CIS is an LCD touch-screen device that allows users to retrieve sports data by selecting specific buttons on the interface: final or heat results, intermediate times, weather conditions, medal standings, etc. There is one CIS per event; hence the system can cover dozens of different disciplines (e.g. during the Olympic Games) at the same time. There has been research conducted on how to improve TV and online viewers' experience during sports events but nothing, as of today, about improving journalists' work environment. Moreover, their work conditions are very stressful; if they make mistakes in their statements, it can have negative consequences on their career. Thus, the CIS has to be reliable from both a system and usability perspective. Through this study I found important navigation issues and some missing information concerns. I observed that journalists rely heavily on their own notes and not much on the CIS. I discovered, users do make mistakes and have difficulties multitasking under this type of pressure. Finally, I noticed some gender differences in the task performances when users have to find information in the CIS.
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  • 11384808 bytes
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  • description.provenance : Approved for entry into archive by Laura Wilson(laura.wilson@oregonstate.edu) on 2007-10-22T15:51:16Z (GMT) No. of bitstreams: 1 MarieAnneMIDY_Thesis_CIS.pdf: 11384808 bytes, checksum: c2072a5bb27da5626e7e338b4c3d6e3f (MD5)
  • description.provenance : Made available in DSpace on 2007-10-22T15:51:18Z (GMT). No. of bitstreams: 1 MarieAnneMIDY_Thesis_CIS.pdf: 11384808 bytes, checksum: c2072a5bb27da5626e7e338b4c3d6e3f (MD5)
  • description.provenance : Submitted by Marie-Anne Midy (midym@onid.orst.edu) on 2007-10-12T21:57:35Z No. of bitstreams: 1 MarieAnneMIDY_Thesis_CIS.pdf: 11384808 bytes, checksum: c2072a5bb27da5626e7e338b4c3d6e3f (MD5)
  • description.provenance : Approved for entry into archive by Julie Kurtz(julie.kurtz@oregonstate.edu) on 2007-10-19T18:15:18Z (GMT) No. of bitstreams: 1 MarieAnneMIDY_Thesis_CIS.pdf: 11384808 bytes, checksum: c2072a5bb27da5626e7e338b4c3d6e3f (MD5)

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