Graduate Thesis Or Dissertation
 

A study of awareness, usage and satisfaction of selected student services by foreign (international) and domestic students at Oregon State University

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  • This study examined the utilization of selected student services by domestic and foreign students in their sophomore, junior, or senior year at Oregon State University during Winter 1994 to find out if differences in awareness, usage, and satisfaction existed between them. It also examined if differences in awareness, usage, and satisfaction existed between groups within the variables of gender, age, and academic status; marital status was included in the questionnaire for demographic profile purposes only. Thirty-one services provided by the six departments under the Vice Provost for Student Affairs were selected for the study. A comparison of quality ratings was made between Student Affairs Departments that used a formal process of evaluation and those that did not. The Student Services Awareness and Usage Questionnaire was developed and used. A sample of 150 domestic students and 150 foreign students were randomly selected, with equal representation by gender and academic status. A total of 193 questionnaires (64%) were returned, 116 from domestic students and 77 from foreign students. The five null hypotheses were tested using either the chi-square test, t-test, or Fisher's exact test. The study found that a majority of domestic respondents (97%) were aware of more services than a majority of foreign respondents (77%). A majority of each group used only about one-third of the services, with the domestic respondents using one service more than the foreign respondents. Seventeen percent of the domestic respondents and 20% of the foreign respondents were satisfied, while 83% of the domestic respondents and 80% of the foreign respondents were neither satisfied nor dissatisfied. Neither group indicated being very dissatisfied, dissatisfied, or very satisfied with any of the services. The findings from the other variables yielded varying results. The use of a formal process of evaluation by some service departments did not result in their obtaining higher quality ratings than the rest. Recommendations for administration and further research were included to address the issues involving student services and how they can be delivered more efficiently and effectively to benefit the university's diverse student population.
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