RTFM N00b : criticizing internet based instructional documents as a rhetorical genre Public Deposited

http://ir.library.oregonstate.edu/concern/graduate_thesis_or_dissertations/p8418s262

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  • The purpose of this thesis is to aid in qualitative improvements to technical support documents on the Internet. By using a generic criticism this analysis will make substantive suggestions towards the improvement of this type of document by engaging the rhetoric employed by their authors. It will discuss the history of technical documentation, hypermedia, and the Internet. Using a generic criticism, the analysis will explore the strengths and weaknesses of representative documents in order to define a rhetorical genre. With a genre defined, the analysis will offer suggestions to the authors of instructional documents on the Internet regarding ways to improve the qualitative features of the documents. The analysis will conclude with suggestions for further research.
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  • File scanned at 300 ppi (Monochrome, 8-bit Grayscale) using ScandAll PRO 1.8.1 on a Fi-6770A in PDF format. CVista PdfCompressor 4.0 was used for pdf compression and textual OCR.
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  • description.provenance : Approved for entry into archive by Patricia Black(patricia.black@oregonstate.edu) on 2012-04-10T19:41:04Z (GMT) No. of bitstreams: 1 CarlsonGordonSIII2006.pdf: 15927499 bytes, checksum: 8633baf46455cd664e10d8690075a451 (MD5)
  • description.provenance : Submitted by Tamera Ontko (toscannerosu@gmail.com) on 2012-04-09T21:54:30Z No. of bitstreams: 1 CarlsonGordonSIII2006.pdf: 15927499 bytes, checksum: 8633baf46455cd664e10d8690075a451 (MD5)
  • description.provenance : Made available in DSpace on 2012-04-10T19:41:04Z (GMT). No. of bitstreams: 1 CarlsonGordonSIII2006.pdf: 15927499 bytes, checksum: 8633baf46455cd664e10d8690075a451 (MD5) Previous issue date: 2005-12-02
  • description.provenance : Approved for entry into archive by Patricia Black(patricia.black@oregonstate.edu) on 2012-04-10T15:44:47Z (GMT) No. of bitstreams: 1 CarlsonGordonSIII2006.pdf: 15927499 bytes, checksum: 8633baf46455cd664e10d8690075a451 (MD5)

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