Customer needs elicitation and disability simulation suit validation to benefit knowledge and methods for inclusive product design Public Deposited

http://ir.library.oregonstate.edu/concern/graduate_thesis_or_dissertations/sq87bx81j

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  • Current product design methodologies are not conducive to creating inclusive products (products that meet the needs of persons with and without disabilities). In order to reduce the effort and expense involved in creating inclusive products, empathic design principles are applied to discover whether customer needs for people with disabilities can be reliably gathered from people without disabilities using disability simulation. This data collection methodology both increases the safety and ease by which customer needs can be gathered and gives designers an empathic design experience with the products they develop. A disability simulation suit is validated with respect to both its perceptual and physical effects. As part of larger research, this data will be used to make generalizations about the customer needs for inclusive products within the context of modular product design to create inclusive design guidelines. This paper presents the techniques involved in, and the data regarding the collection of customer needs on known product pairs. These product pairs perform the same function, but one is designed inclusively and one is not. Prior work on the identification of modules from customer need statements is extended to more closely address the design of inclusive products.
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