The influence of community service volunteer work on perceptions of job satisfaction and organizational commitment among Oregon employees of Pacific Northwest Bell Public Deposited

http://ir.library.oregonstate.edu/concern/graduate_thesis_or_dissertations/v692tb56j

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  • Corporate employee volunteer programs are redefining "corporate social responsibility." Community benefits derived from these programs are well documented. However, there is limited research on what internal impact such programs have on the sponsoring corporations. Kast and Rosenzwieg (1978) define "organizational performance" as "effectiveness," "efficiency" and "participant satisfaction." The study focused on the latter of these components. "Job satisfaction" and "organizational commitment" were the dependent variables because of their relationship to "participant satisfaction." The study's purpose was to determine if a relationship existed between community service volunteer work and perceptions of job satisfaction and organizational commitment among Oregon employees of Pacific Northwest Bell (PNB). A random sample of 1,000 Oregon PNB employees received a mail survey with 64.6% of the surveys returned. Respondents were placed into groups according to their volunteer activity: PNB sponsored/non- PNB sponsored, PNB only, non-PNB only and none. A statistically significant relationship was found to exist between community service activity and the two dependent variables. The two groups highest in the dependent variables were involved in PNB sponsored activity. Both null hypotheses failed to be retained. There were significant main effects for both dependent variables by marital status, sex, years with PNB and age. Selected conclusions from the study were: 1. Employees involved in volunteer activity and in particular, corporate sponsored activity, appear to interact positively with the dependent variables. 2. It appears there is a relationship between community service involvement and employee perceptions that the employer encourages participation. 3. Single PNB employees, as a group, are subject to higher rates of turnover than married, divorced or widowed employees. Selected recommendations for further research included: 1. Determine if a causal relationship exists between community service volunteer work and the dependent variables. 2. Examine more closely employee perceptions of employer attitudes towards volunteer work. 3. Replicate this study in a manufacturing corporation. Compare PNB employee community service involvement with employees of a corporation that produces goods rather than providing service.
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