Supporting knowledge workers in practice : how do they understand and use work units? Public Deposited

http://ir.library.oregonstate.edu/concern/technical_reports/4q77fs717

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  • If basic assumptions about how knowledge workers conceptualize and use work units are wrong, then any solutions resting on those assumptions are unlikely to be successful since, instead of decreasing costs, they will lead to increasing them. This paper reports on how knowledge workers understand, use and switch between units of work. We furthermore identify where current computing support causes problems and discuss implications for designing intelligent user interfaces.
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  • description.provenance : Approved for entry into archive by Laura Wilson(laura.wilson@oregonstate.edu) on 2012-12-11T23:53:18Z (GMT) No. of bitstreams: 1 2006-6.pdf: 99173 bytes, checksum: 7d37d009a9f986f40cede9d4cd778ba5 (MD5)

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