CEO 3g ; Wood-based Entrepreneurs Toolkit: Quality Management Public Deposited

http://ir.library.oregonstate.edu/concern/technical_reports/kw52j8491

This is a publication of the Oregon Wood Innovation Center (OWIC), Department of Wood Science and Engineering, College of Forestry, Oregon State University.

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  • “Quality is Job 1”—this slogan is familiar to many people because it was used by Ford Motor Company for nearly 20 years. All businesses know the importance of quality—with respect to quality of products and quality of service. However, knowing specifically how to manage for quality is another matter. Here we present some practical suggestions for what entrepreneurs can do with regards to quality management. These suggestions are presented as a series of questions regarding your approach to three primary areas: (1) customer focus; (2) process focus/continuous improvement; and (3) participation and teamwork.
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  • Leavengood, Scott. 2015. Wood-based Entrepreneurs Toolkit: Quality Management. Contributions in Education and Outreach No. 3g, Forest Research Laboratory, Oregon State University, Corvallis.
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  • (1) Introduction p. 1 (2) Total Quality Management—TQM p. 2 (3) Customer Focus p. 4 (3.1) Engagement and Feedback p. 4 (3.2) Focus in Practice p. 6 (4) Process Focus/Continuous Improvement p. 7 (5) Participation and Teamwork p. 9 (6) Summary p. 11 (7) For More Information p. 12
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  • description.provenance : Made available in DSpace on 2015-08-04T14:29:56Z (GMT). No. of bitstreams: 1 CEO3g_Aug3.pdf: 1709981 bytes, checksum: c678c3274fbf88ef771e465665ddf0e7 (MD5) Previous issue date: 2015-07
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