A Comprehensive Guide to Effective Communication between Veterinarian and Client: From a Terminal Diagnosis to an End-of-life Discussion Public Deposited

http://ir.library.oregonstate.edu/concern/undergraduate_thesis_or_projects/x633f2851

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  • During the end of a pet’s life its owner is often in emotional turmoil over how to feel and what to do. A veterinarian can alleviate some of this grief by effectively communicating during a terminal diagnosis and end-of-life discussion. Effective communication includes acknowledging the unique human-animal bond between client and pet, the grief cycle of humans upon the death of a loved one, and the cultural differences between clients. In a comprehensive review of the current literature regarding these topics, the following key points emerged:  The veterinarian’s role of collaborator is beneficial in accomplishing effective communication.  The SPIKES model is essential to induce a comforting atmosphere for the client.  When a veterinarian is aware of the Kubler-Ross Grief Cycle they are better equipped at supporting their client through a loss of a pet.  Acknowledging whether their clients come from a high vs. low context culture, what level of power distance, and what level of uncertainty avoidance is needed can enhance the veterinarian’s ability to keep his/her client comfortable during a difficult conversation. When a client is comfortable they can identify their emotions, voice them to their veterinarian, and give their veterinarian a chance to help them through emotionally-charged conversations.
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  • description.provenance : Submitted by Emily Dray (emily.dray@oregonstate.edu) on 2012-06-15T18:16:52Z No. of bitstreams: 1 Victoria Thomas Thesis.pdf: 422910 bytes, checksum: 5e7757eb6c9e821e56d337b502844915 (MD5)
  • description.provenance : Approved for entry into archive by Digital Production(digitalproduc@gmail.com) on 2012-06-27T21:17:16Z (GMT) No. of bitstreams: 1 Victoria Thomas Thesis.pdf: 422910 bytes, checksum: 5e7757eb6c9e821e56d337b502844915 (MD5)
  • description.provenance : Made available in DSpace on 2012-06-27T21:17:16Z (GMT). No. of bitstreams: 1 Victoria Thomas Thesis.pdf: 422910 bytes, checksum: 5e7757eb6c9e821e56d337b502844915 (MD5) Previous issue date: 2012-05-23

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