Complex information environments are often organized as hierarchies. However, computational models of Information Foraging Theory (IFT) have almost entirely ignored this fact. Models and tools for predicting programmer navigations have ignored people’s foraging behavior across hierarchies —called hierarchical foraging. Without modeling hierarchical foraging, our ability to build tools to support...
Software history and version control systems (VCS) are an important source of information for developers. This entails the need for a principled understanding of developers’ information seeking in VCS, both for improving existing tools as well as understanding requirements for new tools. However, it is only recently that researchers have...
"What’s wrong with this AI?" Explainable AI (XAI) researchers are moving beyond explaining an AI’s actions, to helping users detect an AI’s failures. However this detection may not be enough—for actionability, we often need to pinpoint which part failed. We investigate how AAR/AI, a structured assessment process, supports users with...
Assessing AI systems is difficult. Humans rely on AI systems in increasing ways, both visible and invisible, meaning a variety of stakeholders need a variety of assessment tools (e.g., a professional auditor, a developer, and an end user all have different needs). We posit that it is possible to provide...
We believe concreteness, direct manipulation and responsiveness in a visual programming language increase its usefulness. However, these characteristics present a challenge in generalizing programs for reuse, especially when concrete examples are used as one way of achieving concreteness. In this thesis, we present a technique to solve this problem by...