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Filtering by: Committee Member Cebra, Christopher K. Contributor advisor sim Stone, Robert B. Committee Member Burns, Leslie D.

Knowing your customers : ontological gathering and analysis techniques

Creator:

Nix, Anthony A.

Abstract:

This research presents a methodology to analyze customer needs and direct the gathering of customer needs that both span the need space and are independent. An ontological categorization, the fundamental research contribution of this work, is created to support both aims of the overall methodology. Providing designers with a customer...

Resource Type:

Dissertation