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  • Quality management factors and related performance measures in the cooperative extension system

    Creator:
    Boltes, Barbara V.
    Abstract:
    The purpose of this study was to identify the critical factors for effective quality management in the Cooperative Extension System (CES) and develop an instrument that measured quality management performance in selected CES organizations as a means of identifying organizational training needs. Three procedures were applied in this study. First,...
    Resource Type:
    Dissertation
    Full Text:
    , Leslie Richards, Barbara Sawer, Hank Sredl, and Conrad Weiser. I wish to acknowledge my parents, Gerald