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Filtering by: Subject Service industries -- Evaluation Remove constraint Subject: Service industries -- Evaluation Committee Member Messersmith, Ann Remove constraint Committee Member: Messersmith, Ann Degree Field Nutrition and Food Management Remove constraint Degree Field: Nutrition and Food Management

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  • Benchmarking in foodservice operations

    Creator:
    Johnson, Bonnie C.
    Abstract:
    The objective of this study was to identify usage of foodservice performance measures, important activities in foodservice benchmarking, and benchmarking attitudes, beliefs, and practices by foodservice directors. The design of this study included two parts: (1) eleven expert panelists involved in a Delphi technique to identify and rate importance of...
    Resource Type:
    Dissertation
    Full Text:
    competitors and industry leaders in terms of price, product quality, product features (including service