Current product design methodologies are not conducive to creating inclusive products (products that meet the needs of persons with and without disabilities). In order to reduce the effort and expense involved in creating inclusive products, empathic design principles are applied to discover whether customer needs for people with disabilities can...
This work explores a framework for the gathering and analysis of information rich customer needs, with the goal of informing inclusive product design practice. The goal is to be able to provide information and experience to designers so that they can better understand the needs of exceptional users and include...