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Filtering by: Subject Interruption (Psychology) Creator Herlocker, Jonathan Lee

Supporting knowledge workers in practice : how do they understand and use work units?

Creator:

Oregon State University. Dept. of Computer Science, Stumpf, Simone, Burnett, Margaret, 1949-, Rajaram, Vidya, and Herlocker, Jonathan Lee

Abstract:

If basic assumptions about how knowledge workers conceptualize and use work units are wrong, then any solutions resting on those assumptions are unlikely to be successful since, instead of decreasing costs, they will lead to increasing them. This paper reports on how knowledge workers understand, use and switch between units...

Resource Type:

Research Paper

Full Text:

. 2 Previous work has identified immediate, negotiated, mediated and scheduled interruption styles