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Filtering by: Subject Operating systems (Computers) Creator Herlocker, Jonathan Lee Commencement Year Unknown

Recovery from interruptions : knowledge workers' strategies, failures and envisioned solutions

Creator:

Oregon State University. Dept. of Computer Science, Stumpf, Simone, Burnett, Margaret, 1949-, Dietterich, Thomas Glen, Johnsrude, Kevin, and Herlocker, Jonathan Lee

Abstract:

This paper presents qualitative results from interviews with knowledge workers about their recovery strategies after interruptions. Special focus is given to when these strategies fail due to the nature of the interruption and existing computer support. Potential solutions offered by participants to overcome some of these problems are presented. These...

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Research Paper

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fail due to the nature of the interruption and existing computer support. Potential solutions offered
Supporting knowledge workers in practice : how do they understand and use work units?

Creator:

Oregon State University. Dept. of Computer Science, Stumpf, Simone, Burnett, Margaret, 1949-, Rajaram, Vidya, and Herlocker, Jonathan Lee

Abstract:

If basic assumptions about how knowledge workers conceptualize and use work units are wrong, then any solutions resting on those assumptions are unlikely to be successful since, instead of decreasing costs, they will lead to increasing them. This paper reports on how knowledge workers understand, use and switch between units...

Resource Type:

Research Paper

Full Text:

Herlocker School of Electrical Engineering and Computer Science, Oregon State University, Corvallis, OR

ScholarsArchive@OSU

Recovery from interruptions : knowledge workers' strategies, failures and envisioned solutions

Supporting knowledge workers in practice : how do they understand and use work units?

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