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Filtering by: Creator Fisk, M. Remove constraint Creator: Fisk, M. Creator Larson, Brody L. Remove constraint Creator: Larson, Brody L. Non-Academic Affiliation Oregon State University. Honors College Remove constraint Non-Academic Affiliation: Oregon State University. Honors College

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  • Help Me Out! How Coworkers Can Influence Genuine Emotions

    Creator:
    Larson, Brody L.
    Abstract:
    On a daily basis, employees in the service industry manage their emotional and physical displays, both to their coworkers and customers. Whether this management is for personal gain or organizational requirement, these attempts to manage other’s impressions can have important personal effects. Specifically, when managing emotional displays to customers, there...
    Resource Type:
    Honors College Thesis
    Full Text:
    Occupational Health Psychology, 5(1), 95-110. Grandey, A. A., Fisk, G. M., Mattila, A. S., Jansen, K. J