Browsing is one of the methods used for finding and refinding information on the web or in the file local system and there are opportunities to avoid this, particularly if that information is revisited frequently. We present empirical results from a field study contrasting patterns of browsing to local and...
Although machine learning is becoming commonly used in today's software, there has been little research into how end users might interact with machine learning systems, beyond communicating simple "right/wrong" judgments. If the users themselves could somehow work hand-in-hand with machine learning systems, the accuracy of learning systems could be improved...
If basic assumptions about how knowledge workers conceptualize and use work units are wrong, then any solutions resting on those assumptions are unlikely to be successful since, instead of decreasing costs, they will lead to increasing them. This paper reports on how knowledge workers understand, use and switch between units...
There has been little research into how end users might be able to communicate advice to machine learning systems. If this resource--the users themselves--could somehow work hand-in-hand with machine learning systems, the accuracy of learning systems could be improved and the users' understanding and trust of the system could improve...
Knowledge workers need to find information but even when it is stored on their local computer systems, finding it can be costly. There are many researchers working on solutions to reduce these costs, but there has been little research into exactly what these costs are, and what the ties are...
This paper presents qualitative results from interviews with knowledge workers about their recovery strategies after interruptions. Special focus is given to when these strategies fail due to the nature of the interruption and existing computer support. Potential solutions offered by participants to overcome some of these problems are presented. These...
Can collaborative filtering be successfully applied to digital
libraries in a manner that improves the effectiveness of the
library? Collaborative filtering systems remove the limitation of
traditional content-based search interfaces by using individuals to
evaluate and recommend information. We introduce an approach
where a digital library user specifies their need...