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Filtering by: Creator Park, Insu Rights Statement Copyright Not Evaluated

How does leadership affect information systems success? The role of transformational leadership

Creator:

Cho, Jeewon, Park, Insu, and Michel, John W.

Abstract:

We examined the positive impact of transformational leadership on IS success in organizations via two psychological mechanisms of system users’—perceived organizational support and systems self-efficacy. Our conceptual model was assessed using a sample of 251 employees from a multi-national bank in Korea. Overall, our results supported the hypothesized relationships: transformational...

Resource Type:

Article
The effect of pre- and post-service performance on consumer evaluation of online retailers

Creator:

Park, Insu, Cho, Jeewon, and Rao, H. Raghav

Abstract:

This study examines the effect of consumers' pre- and post-service encounter performance (SEP) on their satisfaction and repurchase intention in online markets. Specifically, we suggest that, in an online context, the different service performances: pre- and post-Service over time, affects consumer evaluation (i.e., overall satisfaction and repurchase intention) of a...

Resource Type:

Article