The era of "customer satisfaction" brings students to colleges who are increasingly identifying themselves as customers. Competition among a growing number of institutions and learning organizations is sharpening the desire of institutions to deliver high quality service in order to attract and retain students. Some examples of interactions where service...
The purpose of this study was to analyze the individual reasoning of
24 adults as they made decisions for two communities regarding municipal
wastewater treatment. The two western Oregon communities were both
responding to notices from governmental agencies of higher environmental
standards for the purification of wastewater before it could...
Five student-researchers and the author engaged in
a continually-evolving, student-driven qualitative
research study. Despite significant disadvantages,
including navigating a. foreign culture without speaking
the language, these invulnerable learners succeeded.
Ultimately of greatest interest to the six were an
analysis of their collective knowledge and experiences,
and their individual transformation over...
This study describes the historical development of the Associate Degree Nursing Program at Portland Community College by women faculty leaders in a male-dominated organization. In-depth interviews of eleven participants were transcribed and analyzed. The participants gave a very rich description of this nursing programthus describing its culture. Six themes were...
The adoption and increasing uses of the Internet in higher education
in many parts of the world have resulted in fundamental changes in
academic cultures. The transfer of information is essential to academic
life, and the Internet offers faster and easier access to information and
communication between people than ever...
Community colleges are in a strategic position to meet the growing demands for educating a population that is in a dynamic state of change, a population that is becoming more diverse with each passing year. A diverse population and other critical issues have created a new challenge for community colleges....
The purpose of this study was to understand how adult learners in an online teacher licensure program selected and used learning strategies, transformed existing strategies or developed new strategies. Also examined was whether the environment itself facilitated or impeded usage of transformed strategies, or development of new strategies. Participants in...
Racial integration of the Louisiana public school system had a devastating
effect on its number of Black teachers. The state has yet to recover from this
reduction, as fewer Black college students pursue education degrees. This study
reports on whether or not the lack of Black educators has influenced high...
This study presented an in-depth exploration of international student perceptions of a coordinated studies program (CSP) at Seattle Central Community College. In conducting this research project, a phenomenological research methodology was used. Qualitative data were collected through participant observations, focus group, document review and individual in-depth interviews with nine students....
The purpose of this study was to describe the presidential search process at a
newly created community college and to learn how that process reflected the
emerging organizational culture. A single research question guided the inquiry: How
did the presidential search process at a newly created community college reflect the...
This study documents thick-description single-source data from the life and experiences of a Native American / Native Canadian language worker. The worker, raised and educated in the United States, was separated from his ancestral village until his thirties. The worker, with a Masters degree in education from Oregon State University,...
Critics of higher education urge educators to transform their institutions so as to align them with the needs of the twenty-first-century learner. However, colleges desiring to survive in a rapidly changing external environment often discover they must first find a way to make
fundamental changes in their institutional culture. Some...
The purpose of this study was to investigate the impact of youth
gang awareness training on school personnel. Middle and high school level
teachers, counselors, and school administrators in a rural Oregon school
district were the focus of this study.
Six specially designed modules were created by the researcher and...
This qualitative study explores the experiences of women who are welfare
recipients attending a community college under the auspices of a new program,
Washington State's WorkFirst/Work Study program. The study, conducted over
two academic quarters, includes in-depth interviews with WorkFirst/Work Study
students, observations in a weekly seminar, and interviews with...
The study established how community college leaders establish connections
with other community leaders. Connections that form broad and inclusive networks
can be used to develop positive social capital in communities. Results showed that
new community college leaders follow a pattern of community engagement
including the identification of other leaders, making...
The purpose of this study was to examine how faculty curriculum committees from different disciplines moved through a major curriculum change process from content-focused curriculum to outcomes-based curriculum. Data was gathered through direct observations, committee member interviews, a questionnaire, and the Gregorc Style Delineator from four curriculum committees representing different...
This ethnography describes a learning context where transformational learning routinely creates an emancipatory experience. It identifies those elements that increase understanding of transformative process-describing how the context that contains and supports this learning is constructed and a perspective transformation is sparked by group synergy. It names three transformational learning outcomes:...
This research sought to "get at" students' understandings of their own racial identity development. The limited degree with which participants have been heard and honored in research activities points to the need to inquire about their experiences first-hand, respect their stories, and consider their voices among, or in spite of,...
The purpose of this study is to identify the internal support systems that contributed to the success of community college faculty teaching in a distance education setting. How do those faculty who are perceived as being successful in this setting attain such stature? What are the contributing factors? If contributing...
The purpose of this study is to describe the factors and issues surrounding development of one community college baccalaureate degree program, the three-year Bachelor of Manufacturing Technology at Westark College in Arkansas. This study probes three primary movements at play in the Westark baccalaureate program, which was developed to respond...
Employers often lament that many American workers are not qualified for present and future jobs due to changing skills requirements and deficiencies of schools. In 1991, the Secretary of Labor's Commission on Achieving Necessary Skills (SCANS) report recommended educators use work sites to help students achieve foundation skills and workplace...
The purpose of this study was to document a community college faculty development process through which the faculty learned to reconstruct their curriculum around significant learning outcomes and authentic assessment strategies. The following questions focused the inquiry: 1. What kind of organizational support systems were necessary for the faculty to...
This is a study of the process of collaboration between a community college and selected social service agencies for the purpose of developing an integrative social service and education delivery system, the One-Stop Center. Particular focus is on the interpersonal dynamics among the key stakeholders involved in a collaborative partnership....
Low completion rates have created serious "leakage points" (Astin, 1988) and "severe hemorrhaging" (Lango, 1996) in higher education to a large number of Hispanics. Traditional research on college persistence, which has blamed the students' culture for low performance, is inaccurate. Little research has specifically investigated academic persistence from a cultural...
The purpose of this study was to: (a) determine the design features of the physical learning environment that support and enhance collaborative, project-based learning at the community college level; and (b) to gain an understanding of the rationale for the selection of the features. The characteristics of the physical environment...
The purpose of this qualitative study was to describe and communicate a student-constructed model of student services for electronic distance education (EDE). This study seeks to answer the following questions: Do students enrolled in EDE perceive a need for student services? If not, why not? Which services do students want/need?...
In juvenile corrections education approximately 50% of the students are eligible for special education services. This dissertation examines Oregon's juvenile corrections educators' understanding of their role in the special education process. This process involves student referrals, evaluations, and eligibility determination for special education services, and the development of individualized education...
Strategic planning is a frequently used method for defining appropriate institutional responses to changing internal and external conditions. Numerous efforts have been made to adopt strategic planning styles that were originally developed in manufacturing businesses to the purposes of higher education. Despite theses efforts, community colleges have not yet developed...
Research into community college governance has in the past centered on the formal aspects of decision-making of these institutions. These past studies often ignore the informal governance practices and policies that operate within all organizations. Staff perceptions of community
college governance have not been studied and possible disjunction between formal...
Different racial/ethnic groups often perceive the realities of the campus environment differently: This difference in perspective and the attendant reactions can be a factor in student satisfaction or dissatisfaction. A quantitative survey administered in 1996 and 1999 revealed that African-American students on the campus of a diverse two-year community college...
Community colleges in the United States have become an important educational destination for international students. According to the Institute of International Education (IIE, 2006), international students who enrolled for the first time at a U.S. campus increased by 8 per cent, from 131,946 students in 2004/2005 to 142,923 in 2005/2006....