The era of "customer satisfaction" brings students to colleges who are increasingly identifying themselves as customers. Competition among a growing number of institutions and learning organizations is sharpening the desire of institutions to deliver high quality service in order to attract and retain students. Some examples of interactions where service...
The purpose of this study was to analyze the individual reasoning of
24 adults as they made decisions for two communities regarding municipal
wastewater treatment. The two western Oregon communities were both
responding to notices from governmental agencies of higher environmental
standards for the purification of wastewater before it could...
Five student-researchers and the author engaged in
a continually-evolving, student-driven qualitative
research study. Despite significant disadvantages,
including navigating a. foreign culture without speaking
the language, these invulnerable learners succeeded.
Ultimately of greatest interest to the six were an
analysis of their collective knowledge and experiences,
and their individual transformation over...
This study describes the historical development of the Associate Degree Nursing Program at Portland Community College by women faculty leaders in a male-dominated organization. In-depth interviews of eleven participants were transcribed and analyzed. The participants gave a very rich description of this nursing programthus describing its culture. Six themes were...
The adoption and increasing uses of the Internet in higher education
in many parts of the world have resulted in fundamental changes in
academic cultures. The transfer of information is essential to academic
life, and the Internet offers faster and easier access to information and
communication between people than ever...
Community colleges are in a strategic position to meet the growing demands for educating a population that is in a dynamic state of change, a population that is becoming more diverse with each passing year. A diverse population and other critical issues have created a new challenge for community colleges....
The purpose of this study was to understand how adult learners in an online teacher licensure program selected and used learning strategies, transformed existing strategies or developed new strategies. Also examined was whether the environment itself facilitated or impeded usage of transformed strategies, or development of new strategies. Participants in...
Racial integration of the Louisiana public school system had a devastating
effect on its number of Black teachers. The state has yet to recover from this
reduction, as fewer Black college students pursue education degrees. This study
reports on whether or not the lack of Black educators has influenced high...
This study presented an in-depth exploration of international student perceptions of a coordinated studies program (CSP) at Seattle Central Community College. In conducting this research project, a phenomenological research methodology was used. Qualitative data were collected through participant observations, focus group, document review and individual in-depth interviews with nine students....
The purpose of this study was to describe the presidential search process at a
newly created community college and to learn how that process reflected the
emerging organizational culture. A single research question guided the inquiry: How
did the presidential search process at a newly created community college reflect the...
This study documents thick-description single-source data from the life and experiences of a Native American / Native Canadian language worker. The worker, raised and educated in the United States, was separated from his ancestral village until his thirties. The worker, with a Masters degree in education from Oregon State University,...
Critics of higher education urge educators to transform their institutions so as to align them with the needs of the twenty-first-century learner. However, colleges desiring to survive in a rapidly changing external environment often discover they must first find a way to make
fundamental changes in their institutional culture. Some...
The purpose of this study was to investigate the impact of youth
gang awareness training on school personnel. Middle and high school level
teachers, counselors, and school administrators in a rural Oregon school
district were the focus of this study.
Six specially designed modules were created by the researcher and...
This qualitative study explores the experiences of women who are welfare
recipients attending a community college under the auspices of a new program,
Washington State's WorkFirst/Work Study program. The study, conducted over
two academic quarters, includes in-depth interviews with WorkFirst/Work Study
students, observations in a weekly seminar, and interviews with...
The study established how community college leaders establish connections
with other community leaders. Connections that form broad and inclusive networks
can be used to develop positive social capital in communities. Results showed that
new community college leaders follow a pattern of community engagement
including the identification of other leaders, making...
The purpose of this study was to examine how faculty curriculum committees from different disciplines moved through a major curriculum change process from content-focused curriculum to outcomes-based curriculum. Data was gathered through direct observations, committee member interviews, a questionnaire, and the Gregorc Style Delineator from four curriculum committees representing different...
This ethnography describes a learning context where transformational learning routinely creates an emancipatory experience. It identifies those elements that increase understanding of transformative process-describing how the context that contains and supports this learning is constructed and a perspective transformation is sparked by group synergy. It names three transformational learning outcomes:...
This research sought to "get at" students' understandings of their own racial identity development. The limited degree with which participants have been heard and honored in research activities points to the need to inquire about their experiences first-hand, respect their stories, and consider their voices among, or in spite of,...
The purpose of this study is to describe the factors and issues surrounding development of one community college baccalaureate degree program, the three-year Bachelor of Manufacturing Technology at Westark College in Arkansas. This study probes three primary movements at play in the Westark baccalaureate program, which was developed to respond...
The purpose of this study is to identify the internal support systems that contributed to the success of community college faculty teaching in a distance education setting. How do those faculty who are perceived as being successful in this setting attain such stature? What are the contributing factors? If contributing...
Employers often lament that many American workers are not qualified for present and future jobs due to changing skills requirements and deficiencies of schools. In 1991, the Secretary of Labor's Commission on Achieving Necessary Skills (SCANS) report recommended educators use work sites to help students achieve foundation skills and workplace...
The purpose of this study was to document a community college faculty development process through which the faculty learned to reconstruct their curriculum around significant learning outcomes and authentic assessment strategies. The following questions focused the inquiry: 1. What kind of organizational support systems were necessary for the faculty to...
This study sought to understand how post-secondary students experience and process issues of diversity, to discover what those views of diversity are, and how those views might change. The two issues that participants felt most strongly about were homosexuality and scholarships for students of color. Their views on homosexuality ranged...
This is a study of the process of collaboration between a community college and selected social service agencies for the purpose of developing an integrative social service and education delivery system, the One-Stop Center. Particular focus is on the interpersonal dynamics among the key stakeholders involved in a collaborative partnership....
Low completion rates have created serious "leakage points" (Astin, 1988) and "severe hemorrhaging" (Lango, 1996) in higher education to a large number of Hispanics. Traditional research on college persistence, which has blamed the students' culture for low performance, is inaccurate. Little research has specifically investigated academic persistence from a cultural...
Although community colleges have emphasized service-learning programs for traditional students, by in large, non-traditional students from post-secondary remedial programs have not been involved. This lack of reaching post-secondary remedial programs may be of particular interest to college personnel who may not be aware of the need to include service activities...
The purpose of this study was to: (a) determine the design features of the physical learning environment that support and enhance collaborative, project-based learning at the community college level; and (b) to gain an understanding of the rationale for the selection of the features. The characteristics of the physical environment...
This study was conducted to investigate the student-to-student interactions that take place in an online community college course, and how the interactions impact an online learning community. The literature review revealed three related themes: (a) the impact of the teaching/learning environment on student interaction, (b) barriers in the online environment,...
The purpose of this qualitative research study was to describe the experiences of secondary teachers who were actively involved in positions of teacher leadership in their schools and to discover the meaning that leadership activities had for them in their work. The informal teacher leaders performed their leadership functions in...
The purpose of this qualitative study was to describe and communicate a student-constructed model of student services for electronic distance education (EDE). This study seeks to answer the following questions: Do students enrolled in EDE perceive a need for student services? If not, why not? Which services do students want/need?...
Since the passage of the Education for All Handicapped Children Act in 1975, a number of common problems have emerged. Primarily they involve the difficulties both experienced and created by public schools attempting to fulfill the federal mandate to provide students with disabilities an appropriate public education. The purpose of...
In juvenile corrections education approximately 50% of the students are eligible for special education services. This dissertation examines Oregon's juvenile corrections educators' understanding of their role in the special education process. This process involves student referrals, evaluations, and eligibility determination for special education services, and the development of individualized education...
The purpose of this study was to identify the strategies and tactics community college presidents used to influence state legislators. Selected State Board for Community and Technical Colleges staff and legislative staff members were asked to independently name 3-5 presidents whom they perceived to be most influential with legislators. Ten...
Community colleges are being pressured to increase their direct support of the economic development agendas of their communities, their states, and even the nation. These pressures develop both externally and internally, and are exacerbated when increased demands for access to community college education must be met with chronically flat-lined or...
This phenomenological study explores what it means to teach part-time in community colleges in the United States. The increasing use of part-time faculty in community colleges and the concomitant emergence of a two-tiered faculty are discussed.
The study examines the nature of part-time work in the United States, thus providing...
This phenomenological research study focused on educational change as perceived by 16 Liberal Arts faculty members at a Pacific Northwest community college. Research data were collected through in-depth dialogic interviews and a follow-up dialogue session with six participants. The principal guiding research questions comprised the following: 1) What is the...
Strategic planning is a frequently used method for defining appropriate institutional responses to changing internal and external conditions. Numerous efforts have been made to adopt strategic planning styles that were originally developed in manufacturing businesses to the purposes of higher education. Despite theses efforts, community colleges have not yet developed...
This is a study of how the use of Baldrige Educational Quality Criteria provides community college leaders and external evaluators with richer, more meaningful data for organizational improvement, more comprehensive information about the institution, and a better means for illustrating clear connections between campus systems and processes. This study was...
When older women return to the workplace after an absence they can find the decision-making process difficult. Either their skills are not current or their knowledge of the workplace is out of date. As a community college administrator, my interest was in understanding the process older women went through in...
Today's community colleges are challenged to respond to rapidly changing internal and external environments. Their responses must promote highly responsive and relevant programs and services, while keeping intact the strengths of community colleges--access, student success, and a focus on teaching and learning. Further, these responses must occur in the context...
In the 27 years since the establishment of federal law mandating special education, no state has been fully in compliance. In addition, the voices of school personnel (special education teachers, speech and language pathologists, and school psychologists) charged with implementing these laws and regulations have been largely silent in the...
The study was designed to determine how learner outcomes, one aspect of a comprehensive assessment plan at an urban community college in the Northwest, may have influenced professional practice. Research subjects were selected from a group of forty-four faculty who participated in a college sponsored professional development activity. The purpose...
This study co-investigated with students with hidden disabilities the phenomenon of disability identity. This qualitative study utilized phenomenology and strategies proposed by Paulo Freire in an effort to understand identity development specific to individuals with hidden disabilities. There were seven students from a medium-sized, public university who participated in the...
From 1990 to 2000, Oregon community colleges experienced a shift in their revenue sources from primarily local taxes to primarily state funding. Additionally during this time Oregon approved term limits for state officials and legislators. In preparation for the 2001-2003 biennial Legislative session, the community colleges pursued new approaches to...
The purpose of this study was to better understand the historical development of the British Columbia (B.C.) community college, university college, and institute system with the focus on the changing nature of voluntary inter-institutional collaboration in relation to provincial coordination. The study also examined the related themes of centralization and...
This is a qualitative research project that seeks to understand the meanings that Certified Alcohol and Drug Counselors (CADC's) have ascribed to their life experiences in relation to their choices about higher education. The participants are four Certified Alcohol and Drug Counselors in Oregon who have less than bachelor degrees....
The study was designed to gain an understanding of the implementation of Performance Measures Funding at one Washington State community college. The research participants included the nine
individuals who were charged with the design and implementation of the college's Improvement Plan, which addressed the four legislatively, prescribed goals outlined in...
No research to date has involved ESL students as researchers in investigations of community language practices. This study examined the research processes of 23 international college students in an advanced ESL course. The students worked on an original curriculum, the Language Research Project, through which they performed ethnographic and discourse...
The purpose of this qualitative study was to research the experience of six Hispanic students who were interviewed in depth regarding their persistence in school and success at a community college. The students reported on their educational experiences prior to college and how that related to attendance at the college;...