Discusses the ease and usefulness of conducting usability studies and provides an example of usability testing at Oregon State University undertaken to improve the DSpace Electronic Thesis/Dissertation (ET/D) submission process.
Hard copy of presentation delivered May 20, 2003, at OSU Memorial Union as part of a faculty panel, "USA PATRIOT Act Forum: Effects on Oregon State University." Sponsored by Faculty for Peace and Justice, and the Program for Ethics, Science and the Environment.