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Filtering by: Creator Lebas, E. Degree Field Industrial Engineering

Exploring the Consistency of Terminology used in Performance Measurement & Management

Creator:

Jacobsen, Malaia P.

Abstract:

Performance measurement and management (PMM) are functions used in many organizations to monitor and manage the activities of an organization. Although these functions are widely understood and applied across many types of industries and within a variety of contexts, there is no standardized terminology due to the multidisciplinary nature of...

Resource Type:

Masters Thesis

Full Text:

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Investigation of the hospital consumer assessment of healthcare providers and systems survey and its impact on hospital performance

Creator:

Worley, June M.

Abstract:

In 2007, the Centers for Medicare and Medicaid Services began requiring many hospitals in the United States to randomly survey patients who had stayed at least one night in the hospital. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey provides hospitals with valuable performance measurement data built...

Resource Type:

Dissertation